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Email Piping adds the ability to import emails directly to your ticket system so that clients can create tickets just by sending emails to your support or reply tickets by replying to email notifications without the need to log in to your site.
Ex. Your customer-created ticket on your website. You replied to the ticket and a notification will be sent to the customer’s email address. Ideally, customers should come to your website and then reply to the ticket, but this rarely happens. Instead, he replies directly to email notifications and you simply can not control your customers. This way, you have to keep checking your inbox, and chances to miss communication are high. Email Piping add-on covers you here, it imports all your inbox emails in desired tickets.
If an email is not meant to reply existing ticket, it creates a new ticket. This way you can simply ask your customers to send an email to your specified email address (e.g. firstname.lastname@example.org) which then will get converted to a ticket on your website.
There are two Email Piping Methods available: